Retail staff with strong customer service skills are in high demand. Retail establishments have been under increasing pressure to provide their customers with a more personalized experience. Increasingly, consumers are becoming more comfortable conducting business online, rather than in physical stores. This has led to a decline in traditional retail spaces, which have been hard hit by the economic downturn. Long-term solutions to the challenges of the retail industry will require a shift in the industry’s mindset and approach, away from the traditional “showroom,” “store,” and “offices,” and towards a more “walkable” retail environment. Our retail staffing solutions can help your business flourish, despite these changes.
As the retail industry has evolved, so have the skills required to succeed in it. Today, a retail associate primarily serves customers, maintains the store environment, and interacts with other associates, not only in their department, but throughout the store. They must be able to handle all types of situations, including those that require immediate action and those requiring a more deliberate approach. They are expected to provide a high level of service to their customers, while keeping track of their own sales and inventory.